Return & Exchange

For Return:

We only accept the item in original condition, brand new and undamaged for return. Please contact us first and tell us the reasons, and items can return within 7 days of receipt. Please contact us via email or live chat before returning your item. And we do not take any responsibility for damages during the return process. And you should pay for the charges which are produced by return process.

 

For Exchange:

We only accept the item in original condition, undamaged and 100% new for exchange. At first, please contact us online via live chat or E-mail within 7 days of receipt. Please tell us the reasons for exchange and which item should be instead. (If there is the disparity in price, you should pay extra). Second, to obtain the exchange address online, and we do not take any responsibility for any loss or damages during the exchange process. Third, you should pay the charges during the exchange process. When we get the return item, we will ship out the exchange item as soon as possible (If there is the disparity in price, you should pay extra, and then we will ship the exchange item out.)

Please note the following instructions:

a: Return & Exchange:

Step 1: Please contact us within 7 days of receipting item, stating your order number and the item you are returning. Our Customer Experience Team will tell you further information about how to return your order.

Step 2: Please do not write the number on the item packaging itself. You are responsible for all costs to facilitate the return of the item to us. We don’t accept any liability for returned item until they have been received by us. We recommend using an insured and trackable delivery method. Please ensure the item is packaged securely and appropriately for postage.

Step 3: Please allow 3~5 days for the return to be processed.

b: Refunds:

Please return the items in original condition with all packaging. It is your responsibility to fully insure the item for its return to us. We cannot refund if it is lost in the delivery. We reserve the right to refuse a refund if the items are not in original condition.